Posted 11 days ago
About Us:
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com.
Job Title: Operations Manager
Work Location
Calgary Alberta
Job Description:
Operations Managers are responsible for end-to-end Operations Delivery for the assigned project- includes Team planning, delivery, client interaction, trouble shooting, managing project operational parameters and stakeholder management. The primary focus is to balance the project constraints # budget, scope, time, risk, quality, and resource over the project lifecycle. The Operations Manager is responsible for managing all project resources, including subcontractors and for establishing an effective communication plan with the project team and client.
RESPONSIBILITIES
#Lead all aspects of project planning, documentation, development of success criteria, outcomes measurement and the successful handoff of projects through effective communication
#Be responsible for successful delivery of the project by meeting and exceeding the set KPI’s.
#Assess team performance and recommend improvements
#Handle escalations from Customer, Client, Engineers and End Users
#Oversee budget and resource plans to achieve the SOW.
#Coordinate the use of appropriate tools and techniques to guarantee the progress of the project and changes to the scope and schedule
#Coordinate with Delivery Manager and General Manager for Project Management Reviews
#Identify and communicate with the customer for any new business opportunities
#Responsible for automating operational activities, adopting lean mythologies and performance optimization
SPECIALIZATION
In todays changing business needs and objectives project management relies on the on-ground workforce having better visibility and traceability of tasks assigned to them. Project Management is the application of knowledge, skills, tools, and techniques to project activities to meet or exceed stakeholder needs and expectations. At Mindtree, we use different tools and applications which help in planning and monitoring various operations and gives end-to-end visibility of the projects. We collaborate to deliver products within cost, schedule, and resource constraints achieving customer satisfaction goals.
Experience
Above 10 years of support or equivalent experience including a customer facing or customer support roles. 3+ years of Operations/Project management experience is an advantage.
Time of operation:
This team will be in 24X7 shift model. Therefore, should be flexible to cover during holidays and weekends to accommodate customer roster.
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree Canada (“LTIMC”):
Benefits and Perks:
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all Canada locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Safe return to office:
In order to comply with LTIMindtree’ s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree’s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree’s applicable processes.
LTIMindtree in Calgary, Alberta, Canada
